Anytime anything happens, I'm supposed to write it down in the 'daily log'. This is what has happened tonight:
opening balance: $250.00
104 keys
11/02/2009 03:29 PM Ms. Harpole called (11/2/09) and said she just noticed the AAA rate which is $120 (she had booked at $130) and wanted the discount on the reservation she already made online. Then she said that our price online is $110. I looked and it is not, so maybe she was trying to trick me. I gave her the $120 AAA. akb
11/02/2009 04:59 PM Gail Anderson's son dropped off something in a brown bag and said that she has to "take it by midnight". He didn't think it needed to be refrigerated. This is the woman who is going to the hospital in the morning. Presumably it is medication of some sort and therby rather important. It is at the front desk. akb
11/02/2009 05:00 PM I changed a $20 for Jeneen. akb
11/02/2009 05:21 PM Winnie, a previous guest, called again from Hong Kong. Apparently she was charged twice for staying here. She has emailed and called at least twice. I told her that Hilda can be reached M-F 7am to 3pm. This is, apparently, exactly what she was told last night. She reminded me that there is a time difference in Hong Kong. I agreed. She said she would send another email to reservations@treeinns.com I apologized that there was nothing I could personally do for her. akb
11/02/2009 06:33 PM Ms Bartlett in room 116 called and said that there are some spiders and she is scared because they are not like the little baby spiders, however, they are also not particularly large. I offered to move her to another room. She asked me for "a spray or something". I told her I would look for a spray, she did not want to move just yet. akb
11/02/2009 06:42 PM I took a bottle of something blue marked "banos" from houskeeping and gave it to Ms. Bartlett in 116 for her spider problem. akb
11/02/2009 08:06 PM The guest in 115 called and said the tv didn't work. Christian watched the desk while I went to help. I plugged it into the other outlet and it worked. So I guess that means one of the outlets in room 115 is broken. akb